Personalized Customer Experience is one of the many ways major retailers continuously improve customer service and increase sales. The analytic techniques we mention in this blog have been used by major retailers around the world for decades. The worst part about all of this – small businesses don’t even know these technologies exist.
We had the great pleasure of visiting NRF 2023 and it was an incredible experience to say the least. From the people I met to the technology I saw, I felt like I had a peek into the future of retail. In this blog post, we’ll explore the biggest takeaways from my trip and the trends that are shaping the future of retail.